Terms of service

We offer a variety of options to help you choose a routine and a product that suits your personal situation. Our policies, procedures and expectations are set out here to help you get the most out of your time with us. Please read the information thoroughly and don’t hesitate to ask if you have questions by emailing janelle@sukhapilates.com.au

 01.cancellation

We require 24 hours notice for all cancellation and changes to your Private, massage and Group class bookings. This allows us to keep our commitment to small class sizes as well as allowing waitlisted clients the opportunity to take up a place in an otherwise full class. Our teachers time is highly valued by us and clients alike and we uphold this policy in order to make a commitment to their schedule in advance, based on the bookings in the diary. If you cancel within 24 hours of your class start time, the class fee will be deducted from your pack or pass and will be recorded as a late cancel. If your current package / pass has no remaining sessions and consequently you are due to pay when late cancelling, this class will be deducted from the beginning of your next package. Please cancel online via your online log in with or by emailing janelle@sukhapilates.com.au or calling Janelle directly on 0428 392 639.

02.make up classes

For 1 on 1 Pilates Reformer or group sessions classes only, we will wherever possible offer you a ‘Make-Up’ class when you have late cancelled. Please note our ability to do this is dependant on current booking loads and based on teacher and time slot availability. We will endeavour to offer you a Make-Up booking if: a) you are a regular client of the studio with a recurring booking in a Studio sessions session; b) the Make-Up class is in addition to your regular booking(s); c) the Make-Up class is within 7 working days (studio open days) of the late cancelled class; and d) you have a current package or pass with visits remaining.

03.Class Cancellations and Changes

We do our best to avoid cancelling classes as we strive to keep a commitment to the routines that you have scheduled. If you are booked in a class than needs to be cancelled, you will always be contacted and offered an alternative. We reserve the right to cancel scheduled classes and/or change the scheduled timetable at any time.